Motivo support
For purchase, account, activation, installation, or technical help, contact EK SoftLab and include enough detail to reproduce the problem.
Supported computers
The first Mac release supports Apple silicon Macs running macOS 12 or later. Intel Macs are not supported in this release. The Windows version will be available through the Microsoft Store.
Contact
Email support@eksoftlab.com. Do not send passwords, full card numbers, private keys, or other secrets. For account questions, write from the email address associated with your EK SoftLab account.
Useful details
Include your Motivo version, operating-system version, Mac processor type or Windows architecture, the exact error message, and the steps that led to it. Screenshots are useful when they do not expose private information.
Payments
Payments are securely handled by Stripe for EK SoftLab. Include the purchase date and receipt or transaction reference when asking about a payment; never send full payment-card details.
Account and privacy
Requests to access or delete account information can also be sent to support@eksoftlab.com. Identity verification may be required before account or license information is changed.