Motivo privacy policy
This policy explains how EK SoftLab processes information for Motivo, the EK SoftLab websites, account portal, and licensing service.
Website statistics and downloads
We use hosting logs to count page views and estimate daily visitors, countries, referrals, device categories, errors, and suspected bots. Daily visitor estimates use a keyed value that changes for each website and day; our statistics database does not retain raw IP addresses or user agents. Country lookup runs locally using DB-IP country data, without sending visitor IP addresses to DB-IP. We count named website link clicks and direct Mac downloads without analytics cookies or persistent visitor tracking. Direct Mac downloads do not require an account. Signed-in Motivo product views, checkout attempts, Microsoft Store clicks, and Mac download activity are linked to your account and visible only to administrators. Microsoft Store clicks do not tell us whether you installed the Windows app.
Statistics retention
Private download access logs and daily visitor deduplication records expire after 30 days. Identified account and download activity expires after 90 days, and aggregate statistics after one year. Expiry cleanup can take a few days; encrypted database recovery backups may retain recently expired records for up to 35 additional days.
Information we process
We process your email address and account identifier, license and purchase status, Stripe customer and transaction references, a cryptographic device public key and its hash, activation and license-renewal timestamps, and security records. Service access logs may contain an IP address, browser or app user agent, request route, status, and request identifier. Motivo does not upload your MIDI compositions or generated melodies.
Why we use it
We use this information to create and secure your account, process and verify your purchase, activate one computer at a time, issue offline license leases, prevent abuse, provide support, and comply with accounting, fraud-prevention, and legal obligations.
Service providers
Amazon Web Services provides authentication, encrypted data storage, API hosting, key management, and operational logging. Stripe processes checkout and payment information. Stripe receives the email address used for the purchase; EK SoftLab does not store your full card details. These providers process information under their own terms and privacy commitments.
Storage and retention
Account, license, and transaction-reference records are kept while needed to provide your license and meet legal, accounting, security, and dispute-handling obligations. API access and application logs are configured for one-month retention. Local authentication and license material is stored on your computer using operating-system-protected storage where available and is removed when Motivo application data is deleted.
Security
Traffic to the account and licensing services uses HTTPS. Cloud data is encrypted at rest, access is restricted by role, license leases are digitally signed, and the service stores a public device key rather than a hardware serial number. No system can be guaranteed completely secure.
Your choices and rights
You can sign out, deactivate the active computer from Motivo, and request access, correction, export, restriction, objection, or deletion where applicable. Some purchase and fraud records may need to be retained by law. Send privacy or account-deletion requests to support@eksoftlab.com. You may also complain to your local data-protection authority.
Changes
We will update this page when Motivo’s data practices materially change and will revise the effective date above.